Help when you need it.

Purchases, receipts & refunds

Your purchase history is in the shop. If payment succeeded but an item has not arrived, allow a short time for delivery and refresh the shop. Do not buy it again to retry delivery.

For a missing item, billing question or refund request, contact us with your commander name and the order reference from your receipt. You can also use the support or refund link provided with your payment receipt. Requests are reviewed individually; your statutory rights remain unaffected.

The checkout shows the final amount, currency, applicable taxes and seller before payment. Refunded purchases may have their associated game items or currency reversed. Read how purchases affect the game.

Account & gameplay help

Use “Forgot password?” on the login screen to regain access. Your account settings include security controls, a data export and account deletion.

The field manual explains your first orders, production, formations and optional player raids. For bug reports, include the page and steps that led to the problem.

Report a security issue

Use the contact form or email tgecom@email.de with the affected page and a description. Please avoid including other players’ personal data in a report.